Probably you forgot your Roblox password yet you do not have access to your email or phone number.
There are two instances in which you can recover your Roblox account.
First is when you know your username and email id but you do not recall what was your Roblox password.
So at that time, you will have to reset your password simply by clicking on the “forgot password or username” link after entering your email id on the Roblox login page.
You will be quickly directed to the “Forgot Password or Username” page.
There are two options here that is password or username.
When you select “password”, you are required to fill in your country and the mobile phone number.
Though if you know your email id select the link use email to reset password.
A verification code will be quickly sent to your mobile phone.
Enter the 6-digit code in the space provided and tap verify button.
If you didn’t get the code kindly press the link “resend code“.
After verification is complete you will be directed to the password reset section, enter the new password and click submit.
You will now be able to log in to your Roblox account though this method can not work if you cant access either your email or phone number.
In that instance, you will have to contact Roblox support team for help as explained in the guide below.
How to recover your Roblox account without email or phone number
To recover your Roblox account without email or phone number just open your website browser.
Type in roblox.com/support, enter your contact information and lastly provide the details of your issue as explained in steps below:
After clicking to access roblox.com/support, you will be lead to the contact us page.
Under the contact information put your name and any email address.
The Roblox team will reply to you via that email id.
Continue to put your Roblox username.
Under the “issue details” you have three sections that is “what device are you having a problem on, type of help category and finally description of issue.
Select your Roblox using device too from the list.
For the type of help category, you can select the first one “Account Hacked or “Can’t Login” and select forgot password as sub category
Lastly is the “description of issue” section.
Now in this section , you can briefly explain about your problem for example you can state ” I forgot my password, please recover my Roblox account”.
One more time you can check if all the sections are filled or not.
Finally click the submit button to send your request to the Roblox support team.
A message will be displayed on your screen stating; “Request received thank you for contacting Roblox. Please check your email for a message from our customer service.”
This indicates that your request has been submitted to the Roblox team so you can wait for a reply message within 24 hrs.
How long does Roblox support take to respond?
Roblox support usually takes 24-48 hours to respond to an email but it depends on how much information you include and how much investigation they need to do.
This company has millions of users therefore it get thousands of requests because there is a lot of scams on Roblox.
There is no specific time when Roblox responds to emails.
It can vary depending on the workload and the number of workers or employees at a time.
Every time you email Roblox, with your username and a very detailed information as possible of what you need help with, it reduces the time they respond to you.
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Always take caution to setup your account in the right way so that you can be able to recover it with ease.
Roblox has lots of scams it is better never to serve out your passwords or login details.
And if possible try to use strong passwords to prevent guess work from hackers.
When you happen to loose your account , you can either contact the Roblox support team or select forgot password link on the log in page.