Some snapchat users have been experiencing stating on screen “Oops! we could not find matching credentials“.
This error triggers when the user enters Snapchat’s wrong user Id and password.
It usually happens when Snapchat finds some suspicious person trying to login into your account and then Snapchat temporarily locks your account.
Moreover, if Snapchat has a filled or corrupt cache or an outdated app can also lead to this error.
Regardless of the cause in this guide, I will be showing you how to Fix Snapchat Oops! We could not find matching credentials error so just follow through with the given guidelines.
Read Also: How to Get Snapchat Plus, List of Snapchat Plus Features
How to Fix Snapchat Oops! We could not find matching credentials
To fix Snapchat oops! we couldn’t find matching credentials, you could probably check your internet connection, turn off VPN or proxy server, and reset your Snapchat password.
In addition, update your Snapchat app, clear the Snapchat cache, open Snapchat on a different device or uninstall and reinstall the Snapchat app to fix this error.
Here are the 7 methods explained in detail:
1. Check the Internet Connection
This error occurs when the internet is slow.
Snapchat requires a good internet connection.
So, you should make sure your device is connected with a fast internet connection.
You can change the router or sit closer to it.
Also, try that no other device is attached to the same router.
Moreover you can switch to mobile data or use Wi-Fi and mobile data at a time.
Still, if the speed is slow, restart your device and router.
Then login to Snapchat and check if the problem is fixed or not.
2. Turnoff VPN or Proxy Server
Although Virtual Private Networks(VPNs) help its users change their locations but sometimes, Snapchat doesn’t allow it.
So, when users try to use a VPN, it shows an error and stops them to login to the account.
In this case users must avoid the use of a VPN and try to launch the app with good internet speed.
3. Reset Your Snapchat Password
Open your snapchat account and enter your username and password.
If the error occurs then click on forgot password.
Now choose from the option from where you want to reset your password, and select via email.
Enter the email and press the submit button.
Now you will get a verification email of Snapchat password rest.
Open the mail and click on the available link.
Enter and confirm your new password and click on the save option.
Now open snapchat , login with the new password and check if the error appears or not.
4. Update Your Snapchat App
When the app is outdated, glitches and bugs affect the app performance and Snapchat can’t find credentials error appears.
So, it is important to update the app regularly.
Because sometimes, the new update contains fixes to remove these glitches and bugs.
5. Clear the Snapchat App Cache
Sometimes when the cache of the app fills or corrupts because of bugs and glitches, Snapchat stops responding to users and they cannot open their account and the “snapchat can find matching credentials” error appears.
In this case, clear the App Cache and check if the error fixes or not.
6. Open Snapchat on a different Device
You can try open snapchat account on different device and see if it works.
Most users have luck with this workaround.
As mentioned above, the login verification bug usually appears on specific devices only.
7. Uninstall and Reinstall the Snapchat App
If you continue to encounter the error, you can reinstall a new version of the app.
First , uninstall the Snapchat app based on the instructions of your device.
Navigate to the playstore or the Appstore and look for Snapchat.
Tap the Install Button.
Restart your Device.
Read also: How to Get Snapchat Plus, List of Snapchat Plus Features
Ref: https://snap.com/en-US/community-guidelines, https://support.snapchat.com/en-US/i-need-help